Enabling the Network Connection

IMPORTANT: For new Wi-Fi-enabled units, there is a device called a "dongle" located at the back of the control panel. It resembles a USB drive and is inserted into the "XXX" port. The dongle is labeled with a MAC (Media Access Control) address. For older units that were shipped and installed without a dongle, a retrofit kit containing the dongle can be purchased and installed. The MAC address is printed on a label attached to the dongle. To ensure proper connectivity, the MAC address must be added to the customer’s network configuration (e.g., IP whitelisting, ARP table, DNS server, etc.).

NOTE: These instructions assume the network hardware is installed and actively working. This includes IP whitelisting the MAC address, so the radio properly communicates with the customer's network router and server(s) as applicable.

Enabling the WiFi Radio

1. Navigate to Menu > Advanced > Network Setup.



2. Enter the password, either service (1122) or manager (1234).



3. Select Network Enable.



4. Tap the slide button to enable Wi-Fi.

   • If the gray slide button turns green, the dongle is active.

     • A Wi-Fi symbol with a red strike-thru line indicates enabled but not connected to the local access point.

     • A Wi-Fi symbol without a red strike-thru line indicates enabled and connected to the local access point.

   • If the gray slide button remains gray, the region selection during the initial setup is not approved, the user will not be allowed to enable the network. Clicking on the slide switch will have no effect.

Connecting to the Access Point

Use these steps to verify connection to the cloud.

1. Once the network is enabled, additional options display, tap Connect.



2. Tap a radio button next to the access point (router name) to connect.

NOTE: If option “Select to type network name” is selected, a keyboard will display. Enter the name of the network, an approved Security type, and password if required.



3. Click Continue to connect.



4. Enter the password for the selected access point.



5. Wait for the Wi-Fi symbol to display next to connectivity. When the symbol displays, continue to the next step.



6. Tap to exit > Connect.

Confirming Network Information and EULA (End User License Agreement)

After completing these steps, it may take a long time for the End User License Agreement and date to display as Accepted.

1. Tap Network Information for additional network details. User license agreement displays, Not accepted.



2. Scan the QR code and follow instructions to accept the user license agreement.

NOTE: Accepting the user license agreement will not immediately update this screen, it may take a long time for the End User License Agreement and date to display as Accepted.



3. Tap X to return to the Network Setup menu.

Configuring IP Setup

The following procedure should only be performed by an IT Technician.

1. Click IP Setup for advanced network settings.



2. Tab the slide button to disable.

NOTE: Only use this option to manually enter network information.



3. Tap a field to enter the information.