Troubleshooting EEG 24X Zigbee Radio Connection

Overview

Complete the procedure when the control is not registering the radio or the radio is not registered in the network system.

There are several wires from our control to the radio. Those wires do two things:

• provide power to the radio

• provide the communications signals for full duplex communications

Field Troubleshooting

Checking Power Connection

1. Check if the power light on the radio is illuminated.

2. Do one of the following:

   1. If the power light is not, check the power cables are connected correctly. The radio needs 12VDC. If the power wires are reversed, the radio will not work due to insufficient power.

   2. If the power light is illuminated and the radio is powered on, then check the control in two button info mode for the radio mac address.

      If a value exists in the radio mac address display, then the control was able to connect with the radio and receive the mac address from the radio.

      Example MAC address:

      High - 0013A200

      Low - 40C80944

      MAC address = 0013A20040C80944.

Enabling Radio Communication

To enable the radio connection enter HP Info Mode.

1. Press and hold the P (program) button until LEVEL 2 displays.

2. Use the Left and right arrow buttons to navigate to DATA COMM mode.

3. Using the product buttons enter code 123.

4. Use the up and down arrow buttons to navigate through DATA COMM mode until RADIO displays.

5. Ensure it is set to YES.

Verifying Radio Communication

To verify the radio connection enter HP Info Mode.

1. Press and hold the P (program) button until LEVEL 2 displays.

2. Use the Left and right arrow buttons to step 17.

3. Use the up and down arrow buttons to navigate through the following steps:

   1. Z_INFO_RADIO_ENABLE, (HP control has radio comm. setting on or off).

   2. Z_INFO_JOINED_STATUS, (Is the control joined to a network or trying to join).

   3. Z_INFO_CHANNEL, (Specifies "frequency" channel that radio is communicating on, i.e. 0x15).

   4. Z_INFO_PAN_ID, (

   5. Z_INFO_RADIO_ID, (Network address given to radio by coordinator running local network).

   6. Z_INFO_MAC_ADDRESS_H, High Address.

   7. Z_INFO_MAC_ADDRESS_L, Low Address.

   8. Z_INFO_RADIO_HVN, (Hardware Version Number of radio)

   9. Z_INFO_RADIO_FVN, (Firmware Version Number of radio)

   10. Z_INFO_RESET_MENU,