Troubleshooting the Dongle (radio)

Overview

Use these steps to determine if the dongle is working and the MAC address is whitelisted.

Call Avoidance

These troubleshooting steps require on-site assistance. Guide distributor's, or operator technician's through these steps to determine possible issues and corrections.

Dongle (radio) Installation

NOTE: These instructions are for the F5E / LVE 300 fryer's number one control (far left), that was not setup with a Beagle Bone network card from the factory.

1. Remove the top, center screw holding the control in place.

2. Lower the control so you can see the back panel.



3. Remove and reseat the USB WiFi Dongle.

Verifying MAC Address

1. Verify the settings by navigating to: Menu > Advanced > Network Setup > Network Information.



2. Review the Current Network Setup:

• F5 MAC address: [ex., a4:72:e0:ee:d3:94] the MAC address is assigned to the dongle. It's listed on a label attached to the dongle.

3. Depending on what is displayed, do the following:

• Verify with the operator's IT technician that the MAC address has been whitelisted on the network so, the dongle can communicate on the network.

• If the address isn't displaying replace the dongle and control as needed.