Troubleshooting Signal Strength

Overview

Use these steps to determine the radios signal strength, which can cause usability issues.

Call Avoidance

Guide operators through these steps to determine possible issues and corrections.

Verifying Signal Strength

1. Verify the settings by navigating to: Menu > Advanced > Network Setup > Network Information.



2. Review the Current Network Setup:

• Signal strength: [ex., -83 dBm] the closer to "0" the stronger the signal. The higher the negative number the weaker the signal.

3. Depending on what is displayed, do the following:

• If the signal is weak where the appliance is installed, speak to the operator's IT technician to seek a solution.

• If an operator solution isn't available, offer the Henny Penny gateway solution.