Troubleshooting Connectivity

Accessing Network Information

Follow these instructions when a fryer stops transmitting data to and from the data center, or if the HENNYLINK™ portal stops working.

1. From the fryer's number one control (far left), tap Menu > Advanced > Network Setup > Network Information.

2. Verify the current network setup displays and is correct for the network environment.

   • Connection to the designated network for this dongle, this is the network name established by the network administrator. NOTE: it is possible that different fryer's are connected to different networks (LANs).

   • Signal strength: The closer the number is to 0 dBm, the stronger the signal.

Diagnosing Communication Issues

If a fryer stops communicating, do the following:

1. Reboot the number one vat control (far left). The control reboots.

2. Once the control reboots, tap Menu > Advanced > Network Setup > Network Information.

3. Do the following:

   • If the network connection works, note the network information on the work order for future referemce.

   • If the network connection doesn't work, or network information is missing, contact Technical Support.